Cobot Listens! A Support Success Story

You may remember two weeks ago that we announced in our system updates post as per your request to switch from Markdown (technique similar to typing in HTML)

to a WYSIWYG editor (what you know from Facebook, Tumblr, etc)

We got feedback right away about how easier it was to use for most of you. But we missed one piece… with markdown, it was no problem to add images into text, but that was missing from our editor

Cobot Provides Solutions

3 or 4 days after we made the announcement, one of our spaces pointed out that this feature was no longer available. 3 or 4 days after that we had the fix in place, an Upload Image button in the Editor with a preview directly in window.

This is the case for all editors in Cobot including How-Tos and your email messages to members from Cobot.

Pride in our quick response time

We are sure you notice how much attention we put into our responses to you. We provide a support team that not only knows Cobot inside and out, but also all helps run coworking spaces as well. We have significantly shortened our response time and made our support available for longer hours in the US. And we respond quickly and adjust our platform constantly with improvements to make running your space easier.

If you are just getting started or have a particularly complex setup, you can always sign up for our premium support extra, where you’ll receive front-of-the-line support and bookable call time. So enjoy! And don’t hesitate to reach out with any questions or comments. We integrate every comment into our development process and we especially appreciate the spaces that help us move our platform forward.

Happy Coworking!

Your Cobot Team